How to create and implement hostel service standards?
Running a hostel or PG is no more just about living. It is more providing a good and better experience for one’s living. Anyone living in your hostel should feel more like a home than a rented place.
People and students come to your place hoping for a better living experience and a good level of service from you. To be the best the hostel service standards must make sure they’re meeting the customer expectations.
Mouth goodwill, amenities, services, well-cleaned bathrooms, and rooms are what make people step into your hostel. but it’s the customer satisfaction and quality of service that makes them happy and increases mouth goodwill for your hostel. Without it, your hostel or PG is missing out on the way to success.
Hostels have recognized the importance of good customer service. The stability of your customers can increase your profits. Losing your customers can remarkably impact your restaurant’s success.
But where do hostel service standards become effective ??
- Keep a manual to guide your staff: A manual is one of the handiest tools to maintain restaurant standards. It is a manual that contains the processes and plans of action for every single phase of your hostel or PG and describes how everything should be done.
- Keep track of hostel reviews: Guest feedbacks are really important for your ongoing business. Guests' feedbacks provide people insight into searching for the hostels and inform them about how the staff is working recently or how are the services of the particular hostel. keeping track of reviews is to know about the staff and the standards of the place are matching with the expectations or not. Negative reviews can help in identifying whether the hostel is lagging in service, what improvements it needs, what extra services it needs, or whether the staff needs more training.
- Communicate with your staff: Having an operational manual is a great start but it's of no use if the standards are not communicated with your staff. Make sure that your team is well-educated about the standards you aim to maintain at your hostel and the significance to maintain them continuously.
- Ask for feedback: After implementing your service standards check in with your staff to see if they are getting up to your attention or not. Ask your staff about the things or processes they think are working and those that aren’t.
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